Job Description

Job Title : TELEPHONE TECHNICIAN (Code- 5738)


Experience: - Years

Job Description / Responsibilities:

1. PURPOSE

Responsible for managing and maintaining the telecommunication equipment's of the Royal Papua New Guinea Constabulary (RPNGC). This role involves installing, configuring, troubleshooting, and repairing various telecommunications systems to ensure effective communication across the Constabulary.

2. DIMENSIONS

Financial: Nil

Staff : Nil

Others: Nil

3. PRINCIPLE ACCOUNTABILITIES

  • Conducting regular inspections and audits of telecommunication systems to ensure functionality and compliance.
  • Ensure effective Installation and configuration of telecommunication systems, and related equipment, ensuring they function effectively and efficiently.
  • Accountable for troubleshooting and repairing telecommunications system malfunctions to ensure reliable operations and maintenance of telecommunication systems.
  • Ensure to provide effective technical support/user support to members and end-users across the Royal Papua New Guinea Constabulary.

4. MAJOR DUTIES

  • Installing and configuring telecommunications systems, including PABX (Private Branch Exchange) systems, VoIP (Voice over Internet Protocol) equipment, and related hardware components.
  • Setting up and testing telephone lines, ensuring proper connectivity and functionality.
  • Conduct routine maintenance and upgrades to ensure optimal performance and reliability of telecommunications systems.
  • Diagnose and resolve technical issues with telecommunication systems and equipment.
  • Provide report on telecommunication systems performance, issues encountered and measures implemented.
  • Install and terminate indoor and outdoor telecommunication backbone cables.
  • Monitor and ensure the security and reliability of telephone networks.
  • Train end-users on the proper use of telecommunication systems and equipment.

5. NATURE AND SCOPE

The Telephone Technician works with the OIC Telephone and Chief Technical Officer to support the Director ICT to ensure effective operation of telecommunication system across the Royal Papua New Guinea Constabulary.  This position is responsible for installing, configuring, troubleshooting, and repairing various telecommunications systems to ensure effective communication across the Royal Papua New Guinea Constabulary.

5.1 WORKING RELATIONSHIP

(a) Internal

  • Reports to Officer in Charge (OIC) Telephone
  • Liaise with other designated officers concerning the role within ICT and across the Royal Papua New Guinea Constabulary.

(b) External

  • Collaborate with telecommunication service providers, vendors for maintenance or technical support.

5.2 WORK ENVIRONMENT

Telephone Technician typically work in both office and fieldwork environments. Their job involves moving or travelling to different locations within the Constabulary to install, repair, or maintain telecommunications systems and equipment's.

6. CONSTRAINTS FRAMEWORK AND BOUNDARIES

6.1 Rules/procedures

  • The Police Act; the Constabulary Standing Orders; Cybercrime Code Act 2016; and Digital Government Act 2022; PS Code of Conduct and Ethics; ICT Policies, RPNGC - ICT Standing Orders; RPNGC – ICT Roadmap (2024 – 2030)

6.2 Decisions

  • The job holder has the authority to make decisions without reference, provided the decisions fall within the scope of the dimensions of the role.

6.3 Recommendations

  • The job holder has the authority to make decisions without reference, provided the decisions fall within the scope of the dimensions of the role.

7. CHALLENGES

  • Troubleshooting complex technical issues requiring analytical and problem-solving skills.
  • Adapting to evolving ICT telephone technologies and staying up to date with industry best practices.
  • Working independently and collaboratively to deliver timely solutions to users with minimal disruption.

8. QUALIFICATIONS, EXPERIENCES AND SKILLS

(a) Qualifications

  • Troubleshooting complex technical issues requiring analytical and problem-solving skills.
  • Adapting to evolving ICT telephone technologies and staying up to date with industry best practices.
  • Working independently and collaboratively to deliver timely solutions to users with minimal disruption.

(b) Knowledge

  • Telecommunications systems and equipment's
  • Cybercrime Code Act
  • Digital Government Act 2022
  • Digital Government Plans

(c) Skills

  • Technical proficiency in telecommunications systems and equipment.
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

d) Work Experience

  • Minimum of 5 years of experience in a related ICT role, preferably with telephone system experience.

Educational Qualification:

Job Type:

Contractual

Working Hours:

hours weekly

Language Requirements:

English

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