Job Description

Job Title : OPERATOR COMMUNICATIONS (Code- 4725)


Experience: - Years

Job Description / Responsibilities:

1. PURPOSE

Install, troubleshoot, bench repair, operating test equipment’s and maintaining various types of electronic communications systems and equipment such as VHF and UHF  two-way mobile systems. Dealing with radio and telecommunications systems in physically demanding conditions.

2. DIMENSIONS

Financial: Funds is captured in the ICT Directorate Budget

Staff         : Nil    

Others     :  Nil

3. PRINCIPLE ACCOUNTABILITIES

  • Ensure radio and telecommunications equipment and peripherals are installed, configured and operational.
  • Mobility to be deployed to hazardous environments and at irregular hours to install, troubleshoot and repair radio communications.
  • Testing and monitoring of radio communications to meet baseline performance standards.
  • Install, modify, maintain, and repair various forms of communications equipment located throughout the communication sites of the Police Force with in the Country

4. MAJOR DUTIES

  • Install, repair, splice, test, and terminate various forms of telecommunications and electronic wiring and cabling (e.g. copper, fiber, coax, etc.) to ensure proper impedance matching and connections between various pieces of electronic equipment.
  • Installs, modifies, maintains, and repairs various forms of communications equipment (e.g. analog or digital radios; analog or digital multiplex equipment to interface carrier equipment with specific local equipment; low-band, VHF and UHF base station/repeater 2-way radios; site security alarm and control equipment, etc.).
  • Install and repair antennas and wiring on communication towers, vehicles, and buildings requiring climbing and working on tower structures and poles
  • Install and repair AC/DC power supply system. (wind generator and solar power source).
  • Travel to communications sites located in remote mountaintop locations throughout the country for the purpose of installing and maintaining communications equipment in all forms of weather (e.g. extreme heat, extreme cold, rain, heavy muddy and slippery track, etc.).
  • Clean and prepare communications and electronic equipment from various locations for reinstalling, also maintaining cleanliness in work areas like installation bays and work benches using appropriate cleaning tools.
  • Operate test equipment such as IFR, Oscilloscope, Frequency counter, Spectrum analyzer, Truline wattmeter and multimeter correctly.
  • Support the Constabulary's Code of Ethics by demonstrating a visible personal commitment to the Constabulary's Corporate Vision, Corporate Values and overall objectives. 
  • Ensure review of SOP’s are done on a yearly basis and standards are followed.
  • Attend to technical issues promptly.
  • Any other task as required by the senior technician consistent with the above

5. NATURE AND SCOPE

The technician works with the OIC Radio Communications to support the CTO to ensure the smooth functioning of the radio and telecommunications used by the Organization. This position is responsible for providing radio system support and oversees the operation of the radio communications against RPNGC approved policies and procedures.

5.1 WORKING RELATIONSHIP

(a) Internal

 DCP Ops, ACP Ops, Director ICT, Designated Commanders, OICs, 2IC’s and other   designated officers concerning the role within Operation Center and Royal Papua New Guinea Constabulary

(b) External

  • Liaises with the Department of Defence Force and Correctional Services
  • Relevant Private Stakeholders/Partners

5.2 WORK ENVIRONMENT

Operator Communications typically work in an office environment and the mouthpiece of Commanders, coordinating police resources. Their job involves effective handling of emergency and non-emergency calls, dispatching appropriate units, and relaying critical information.

The workload will be demanding, thus collaboration between the members is necessary. The Operator Communications would be expected to think strategically on how to manage and disseminate information in real time.

6. CONSTRAINTS FRAMEWORK AND BOUNDARIES

6.1 Rules/procedures

The Police Act; the Constabulary Standing Orders; Operational Policies and Procedures; PS Code of Conduct and Ethics.

6.2 Decisions

The job holder has the authority to make decisions without reference, provided the decisions fall within the scope of the dimensions of the role and responsibilities.

6.3 Recommendations

The job holder is to provide recommendations to the Shift Inspector on improving the Communications Systems/Services and process to meet the objective of RPNGC

7. CHALLENGES

  • Ensuring information to and from police units is processed with minimal/unnecessary time delays and accuracy of relevant information is given minimizing time/resource wastage
  • Effective liaison with other shifts and teams in the Operation Center is essential for the efficient functioning of the Integrated Communication system.
  • Monitoring the status and location of field units.

8. QUALIFICATIONS, EXPERIENCES AND SKILLS

(a) Qualifications

  • Diploma/ Certificate in Communications, Basic computing, management, or related fields

(b) Knowledge

Must have an intimate working knowledge of:

  • Communication protocol, processes, and procedures
  • Emergency communication practices and procedures.
  • Maintaining accurate records of incidents and responses.
  • Must have in-depth knowledge on Standards and Guidelines governing Integrated Communication Systems and management principles,
  • Code of Ethics and Conduct
  • Public Service General Orders
  • PNG Government’s GEDSI Policy

(c) Skills

  • Competent in using Microsoft word, excel and PowerPoint
  • Computer hard and soft skills
  • Operating assigned communication equipment.
  • Querying, entering, and updating information in electronic record management systems.
  • Understanding security protocols and monitoring.
  • Receiving and prioritizing incoming calls from the public, police staff, and other agencies.
  • Determining the appropriate disposition of each call.
  • Dispatching Police Units based on the nature of the call.
  • Problem Solving & Critical thinking
  • Communication (written and oral)
  • Analytical skills
  • Team player
  • Effective written and verbal communication skills with emphasis on excellent relationship building

(d) Work Experience

  • At least two (2) years’ work experience as a Call taker or in related fields.
  • Practical skills and knowledge on Radio and Telephone procedures, Data recording management systems.

Educational Qualification:

Job Type:

Contractual

Working Hours:

hours weekly

Language Requirements:

English

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