Job Description

Department of Personnel Management

Designation : Systems Analyst (Code- DPM 07-18)

Job Description / Responsibilities:

1. IDENTIFICATION

AGENCY:

PERSONNEL MANAGEMENT

SYS. POSN. NO:

1490000132

REF. NO:

DPM 07-18

OFFICE :

Human Resource Advisory & Compliance Audit

DESIGNATION/CLASSIFICATION:

Systems Analyst Grade 12

DIVISION:

Management Information Systems & Support

LOCAL DESIGNATION:

Systems Analyst Grade 12

BRANCH:

Business Systems Development & Management

REPORTING TO: SYS. POS. NO: REF. NO:

Senior Systems Support 1490000126 DPM 07-15

SECTION:

Systems Support

LOCATION:

Central Government Office, Waigani

HISTORY OF POSITION

FILE REF.

DATE OF VARIATION

DETAILS

(Agency Reference/File No.)

Structure approved date: 11 February, 2019

(Revised Position)

ORG. 1/2025

Structure Approved Date:

27th March 2025

Reno, Redes, Reclass, Revised JD

2. PURPOSE

The Senior Website & Systems Management is responsible for designing, implementing and managing groups internet and intra net websites and take on new developments on web site contents as required.
The person is responsible for web pages, maintains content and oversees day-to-day management of the Department’s internet and intranet websites, and assures integrity of web pages, quality of content and access security.
The Senior Website & Systems Management is responsible for the design and management of the organization’s website & intranet architecture design to ensure secure access and availability in accordance with the needs of the business.
To maintain Website and Intranet by identifying and solving technical requirements; supporting internal and external users of website
To provides data reports from systems within the department for decision-making by management.

3. DIMENSIONS

The position is responsible analyzing, designing and implementing online computerized systems within DPM
Budget/Financial Commitments: Nil
Staff: Nill
Other: Member to ICT society

4. PRINCIPLE ACCOUNTABILITIES

Manage the organisation’s database technology and associated schemas to allow secure, efficient and effective access to the organisation’s structured data
Review and revise practices and processes to enhance efficiency of access for users
Plan and implement regular web base system updates/upgrades to enhance service continuity and user experience for viewing.
Provide Level III support to support team members to minimise user/system down time
Escalate unresolved system issues to appropriate vendors and manage these in accordance with agreed service level agreements to minimise user/system downtime
Effective designing, development and implementation of applications, programs and web base systems.
Effective provision for data security and recovery control (all data is retrievable in an emergency or data loss).
Ensure all computerizes applications, programs and web systems have accurate data for decision making.
Effective managing and retrieving reports from web base systems within DPM.
Ensure the process for content upload is adhered to.

5. MAJOR DUTIES

Plan, implement, manage, monitor and upgrade the organization's website.
Respond to and troubleshoot all website issues.
Identify and respond to all website security breaches.
Ensure that the website is protected by enabling the appropriate security measures.
Update HTML, CSS and JavaScript regularly.
Conduct content audits to eliminate redundant and/or duplicate information.
Create appropriate website content aligned to the organization’s strategy.
Ensure website quality and efficiency by conducting regular test plans.
Improve the User Experience of the website regularly.
Collaborate with all staff and management to ensure that the website aligns with brand strategy and meets the organization’s standards.
Create strategies to grow subscriber base and web traffic metrics.
Ensure full compliance on the website with all laws and regulations.
Keep up-to-date with industry best practice and monitor competitor websites.

6. NATURE AND SCOPE

This is a Technical and Senior position that involves co-ordination, planning, designing of the Website, Intranet and ICT Systems process and procedures. To lead a technical team to implement internal development of ICT Systems
Directly reports to Manager – Database Administration

6.1 WORKING RELATIONSHIP

(a) Internal

Provide expert data management advice to guide the development of information management practices to Manager-DBA.
Escalate issues, keep informed, advise and receive instructions

It reports to Manager – Database Administration (DB) branch and subsequently Executive Manager – Management Information Systems & Support (MIS&S) Division within the Compliance, Audit, Monitoring, Reporting & Corporate Affairs (CAMR&CA) wing.
Other managers and line staff within the division and DPM

Inspire and motivate team, provide direction and manage performance, guide, support, coach and mentor team members
Review the work and proposals of team members in the role’s areas of specialisation and accountability
Encourage team to work collaboratively to contribute to achieving the team’s business outcomes Manage expectations, resolve and provide solutions to issue

(b)External

This position also interactions with DPM’s stakeholders within in the public sector and the private sector (example; working with a software built by an external company and leasing with them).
Supports Clients in Provincial Administration, Provincial Health Authority (PHA), Hospital
Escalate unresolved support requirements
Develop capability to resolve application-related issues and attend vendor briefings on emerging technology

6.2 WORK ENVIRONMENT

It is specialized technical position where it requires special knowledge in doing this type of job and it is within an office environment at Waigani, DPM’s office. Travelling is not limited to departmental requirements.

7. CONSTRAINTS FRAMEWORK AND BOUNDARIES

Rules/procedures

Code of Conduct and Ethics

Public Service General Orders (GO)

Public Service Management Act

ICT Policy (International Standards)

Financial Management Act

Decision

Emerging changes of ICT innovations

Gives sensitive data to DPM staff from any computer application and systems (reports from the system must be given to the right officers)

Leadership and guidance to four (4) subordinates positions occupied by four (4) staff

Recommendations

Practice project management skills to assist in managing new systems development from start to finish. Show leadership and guidance to four (2) subordinates positions occupied by four (2) staff

8. CHALLENGES

Managing effective and accurate data input into any/all database systems within DPM.
Ensure effective access to data and information assets whilst maintaining the requirements of security, privacy and confidentiality
Apply techniques of data mining and data warehousing within the constraints of any legacy technology

9. QUALIFICATIONS, EXPERIENCES AND SKILLS

(a) Qualifications

Bachelor’s degree in Computer Science, Computer Engineering, or closely related degree from an appropriately accredited institution, college or university.
Associate Degree in Computer Information Technology, Computer Engineering Technology, or Networking Technology from an appropriately accredited institution
Grade twelve (12) certificate or completion of Adults/Matriculation studies

(b) Knowledge & Understanding

Expert knowledge of Macromedia suite, Adobe suite, Content Management Systems and W3C Web standards.
Highly proficient in HTML, XHTML, CSS design, cross-browser and cross-platform compatibility, firewalls (functionality and maintenance), Access, MySQL and JavaScript.
Great understanding of Search Engine Optimization (SEO) and Paid Per Click (PPC).
Ability to troubleshoot website issues in a fast-paced environment.
Strong attention to detail with an analytical mind and outstanding problem-solving skills.
Excellent content creation and writing skills.
Fantastic time management skills with the ability to multi-task.

(c) Skills & Competencies

Interpersonal/collaboration skills
Communication skills (including ability to communicate effectively in verbal and written communication; understand and follow written and oral instructions)
Time management skills
Problem solving skills (including ability y to handle stressful situations in a professional manner)
Possess web writing and design skills
Quality of workforce and Information technology skills

(d) Work Experience

Bachelor’s degree mentioned above (a) with Five (5) years or more working experience in operations analysis and design, systems programming, 5+years’ experience in administering Microsoft SQL server databases (SQL Server 2012).
Ability to develop procedure documents and maintain detailed database related documents.
Innovative approach to work, constantly looking for upgrading the system to more efficient and effective new technologies
Excellent communication and writing skills, including spelling, grammar, punctuation as well as composition, editing and proofing
Proficiency in Microsoft Office
and Photoshop (or similar program)
Adept at social media platforms and online content management systems
Proficiency in website design and website maintenance, both on a daily level and for larger website related projects
Understanding of HTML, CSS, etc., as needed Expertise in design, graphics and layout related to websites
Experience generating non-text content such as photographs for the web
Photography skills a plus Proficiency in Finalist’s Page Manager or similar content management system
Associate Degree mentioned above (a) with Five (5) years or more working experience in operations analysis and design, web development and design and systems programming and/or closely related areas.

Job Type:

Full Time

Language Requirements:

English

Salary(per annum):

K40324.00

Job Location:

Waigani

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