Job Description

Department of Personnel Management

Designation : Client Helpdesk & Support (Code- DPM 07-12)

Job Description / Responsibilities:

1.  IDENTIFICATION

AGENCY:

PERSONNEL MANAGEMENT

SYS. POSN. NO:

1490000105

REF. NO:

DPM  07-12

OFFICE:

Human Resource Advisory & Compliance Audit

DESIGNATION/CLASSIFICATION: 

Client Helpdesk & Support, Grade 12

DIVISION:

Management Information

Systems & Support

LOCAL DESIGNATION:

Client Helpdesk & Support, Grade 12

BRANCH:

Technical Support Services

REPORTING TO:                        SYS. POS. NO:        REF. NO:

Snr Systems Administrator     1490000099           DPM  07-09

 

SECTION:

Data Backup & Recovery Support

LOCATION:

Central Government Office, Waigani

HISTORY OF POSITION

FILE REF.

DATE OF VARIATION

DETAILS

(Agency Reference/File No.)

Structure approved date: 29 March 2016

(Record of how position has changed) No Change

ORG. 1/2025

Structure Approved Date:

27th March 2025

Reno, Redes, Reclass, Revised JD

2.      PURPOSE

  • Plan, develop, and maintain the technical Disaster Recovery for an organization Data Centre. Co-ordinate Backup and data storage for Servers, data and voice Systems.
  • To make sure backup facilities are monitored and maintain weekly and monthly storage.
  • Provide technical support to backup and restore data/files from the backup and storage facilities.

3.      DIMENSIONS

4.      PRINCIPLE ACCOUNTABILITIES

  • ICT Disaster Recovery
  • Data Backup, Retrieval, Storage and Accessible

5.      MAJOR DUTIES

  • Create Backup and Recovery Plan for computers and Backup System and Application Software. Retrieve and backup user data
  • Develops plans to continue information systems functions at other locations in the event of a disaster, such as a major power outage, fire, earthquake, hurricane, flood, or other event that interrupts normal computer operations.
  • Consults with management and other personnel regarding needs for data, computers, and communications, personnel requirements, processing schedules, and regulatory and legal responsibilities.
  • Evaluates need for and arranges off-site facilities for data archiving, storage, and access.
  • Consults with departments to identify key personnel and contacts and establishes notification processes for communicating in the event of emergencies.
  • Implements and coordinates tests of disaster recovery plans and procedures.
  • Development and Implementation of disaster recovery operations with local and government agencies and external service providers.
  • Manages the implementation of disaster recovery plans in the event of a disaster or emergency that interrupts normal information system operations.
  • Other duties as directed

6.      NATURE AND SCOPE

6.1     WORKING RELATIONSHIP

(a) Internal

  • Manager – Technical Support Services
  • Team Leader – Disaster Recovery

(b) External

  • Stake Holders (Government Departments and Provincial Administration)

6.2      WORK ENVIRONMENT

  • The position is technical in nature and deals with ICT technical aspects.

7. CONSTRAINTS FRAMEWORK AND BOUNDARIES

 

  • Rules/procedures

 

Code of Conduct and Ethics

Public Service General Orders (GO)

Public Service Management Act

ICT Policy (International Standards)

Financial Management Act
  • Decision

Emerging changes of ICT innovations
  • Recommendations

 

8.      CHALLENGES

9.      QUALIFICATIONS, EXPERIENCES AND SKILLS

(a) Qualifications

  • Graduated from an accredited technical college or university with a bachelor’s degree
  • Bachelor’s degree in Information Technology (BIT)
  • Certification in CCNA ICND1&2
  • Certification in Linux, CompTIA A+, CompTIA Network +

(b) Knowledge

  • Thorough knowledge and understanding of current disaster recovery planning techniques and technologies as well as the methods used in performing risk analyses and business impact analyses.
  • Strong human relations skills to interface with managers and staff at all levels within the organization and to deal with vendors of record storage facilities and disaster recovery services.
  • Working knowledge of data and voice telecommunications in order to assist in the preparation of recovery procedures in this area.
  • Ability to plan, organizes, and directs the testing of emergency response, recovery support, and business resumption procedures.
  • Ability to work with minimum supervision
  • Ability to work harmoniously with colleagues
  • Ability to communicate effectively with all levels of technology users

(c) Skills

  • Strong problem-solving and analytical skills
  • Configuration, troubleshooting and installation of Cisco and Microsoft products and systems
  • Leadership, supervision and mentoring skills
  • LAN/WAN Networking skills
  • Backup Data and Recovery skills
  • Experiential learning skills

(d) Work Experience

  • Five years' experience in a disaster recovery environment, or any equivalent combination of training and experience.
  • Five years' experience in a network environment, or any equivalent combination of training and experience.
  • Experience as a Cisco Engineer, Unix, Linux (Red Hat), or Microsoft Engineer preferred

Job Type:

Full Time

Language Requirements:

English

Salary(per annum):

K40324.00

Job Location:

Waigani

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