Job Description

Department of Personnel Management

Designation : Manager-HR Payroll Systems Training (Code- DPM 14-30)

Job Description / Responsibilities:

1. IDENTIFICATION

AGENCY:

Department of Personnel Management

SYSTEM POSITION# (10-Digits):

 

REF#:

DPM14-30

OFFICE:

Office of the Public Service HR/Payroll Services

DESIGNATION/CLASSIFICATION:

Manager/Grade 16

DIVISION:

Ascender Pay IHR/Payroll System Governance & Training

LOCAL DESIGNATION:

Manager - aPay IHRP System Training

BRANCH:

aPay IHR Payroll System Training

REPORTING TO:

Executive Manager

SYS POS# (10-Digits):

 

REF#:

DPM14-7

SECTION:

 

LOCATION:

Central Government Office, Level 3, Waigani, NCD
       

HISTORY OF POSITION

 

 

FILE REFERENCE

DATE OF VARIATION

DETAILS

AGENCY REFERENCE/FILE NO:

Structure Approved Date:

27th March 2025

2. PURPOSE:

The Manager - Ascender Pay IHR/Payroll System Training is responsible for the strategic planning, coordination, and delivery of end-user training across the Government of Papua New Guinea (GoPNG) on the Ascender Pay Integrated HR/Payroll System. The role ensures that comprehensive training materials, schedules, and programs are in place to build agency-level capacity in the correct use of the system, thus supporting effective payroll processing and HR data management.

  • Contributes to the national objective of strengthening HR and payroll system capability across all public sector agencies.
  • Enables consistent and standardized application of the Ascender Pay system by ensuring staff are well-trained.
  • Without this position, training programs would be disjointed, resulting in frequent data entry errors, process inefficiencies, and increased system support requests.
  • The position is essential to achieving a digitally competent public service workforce aligned to the Digital HR Transformation Program.

3. DIMENSIONS:

Finance: Responsible for coordinating the training budget allocation and resource usage for training activities.

Staff Supervised: May supervise a small training support team or coordinate trainers across divisions.

Resources: Training environment (system sandbox), training manuals, multimedia aids, PowerPoint resources, LMS access, and venue coordination.

4. PRINCIPLE ACCOUNTABILITIES:

  1. Develop and maintain a Whole-of-Government Ascender Pay IHRP Training Schedule and Plan.
  2. Coordinate the preparation, update, and standardization of all training manuals, guides, and reference materials.
  3. Deliver or oversee delivery of end-user training programs for HR/payroll officers in national departments, provincial administrations, and statutory authorities.
  4. Liaise with system administrators, help desk teams, and policy units to ensure training content is aligned with the latest system configuration and government HR/payroll policies.
  5. Monitor and report on training outcomes, participant feedback, and skills acquisition to inform continuous improvement.

5. MAJOR DUTIES:

  1. Develop annual and quarterly training calendars and coordinate logistics for training delivery.
  2. Prepare and revise end-user training content in line with updates to system modules and business processes.
  3. Conduct needs assessments and identify skill gaps in agencies to determine training priorities.
  4. Coordinate cross-agency workshops, induction sessions, and follow-up training support.
  5. Maintain a national register of officers trained in various modules of the IHRP system.
  6. Coordinate with the Department of Personnel Management’s (DPM) ICT and Policy divisions to ensure integrated training development.
  7. Manage the training environment (sandbox) and coordinate scenarios for simulated training.
  8. Generate regular reports on training attendance, completion rates, and skills uptake.

6. NATURE AND SCOPE:

This position is situated within the HR/Payroll System Governance & Training Division of the Whole-of-Government Payroll Office. The Manager reports directly to the Executive Manager, HR/Payroll System Governance & Training Division and collaborates closely with application support, system administration, payroll governance & oversight, and digital reporting teams.

6.1 Working Relationship:

(a) Internal:

  • ICT & System Administration Units
  • Help Desk & Application Support Teams
  • Payroll Monitoring & Governance Team
  • HR Development and Organizational Development Divisions

(b) External:

  • Provincial Administrations and Provincial Health Authorities
  • Line Ministries and Government Departments
  • Payroll and HR officers in Agencies
  • Ascender Pay Vendor (Concept PNG/Dayforce) for training alignment

6.2 Work Environment:

The position is technical-coordination in nature, combining instructional design, HR system knowledge, and stakeholder management. It involves facilitation, strategic planning, coordination of training resources, and travel to conduct regional and provincial workshops.

7. CONSTRAINTS FRAMEWORK AND BOUNDARIES:

Rules/Procedures: Guided by General Orders, GoPNG Pay Policies, Digital Transformation Policy, and the Ascender Pay IHRP Training Framework.

Decisions: Finalize training schedules, approve training materials, select participants, and confirm trainers.

Recommendations: Propose improvements to training content, system changes that affect training delivery, and identify policy clarification needs.

8. CHALLENGES:

The key challenge lies in maintaining consistency in training delivery across a highly decentralized public service workforce, ensuring that content remains up to date with evolving system enhancements, and aligning training capacity with GoPNG’s rapidly evolving digital transformation agenda.

9. QUALIFICATIONS, EXPERIENCE, AND SKILLS:

(a) Qualifications

  • Bachelor's Degree in Human Resource Management, Information Systems, Public Administration, or a related discipline.
  • A postgraduate qualification or professional certification in training, instructional design, or project coordination is desirable.

(b) Knowledge

  • In-depth understanding of payroll systems and HR business processes in a government setting.
  • Knowledge of the Ascender Pay IHRP System or similar ERP platforms.
  • Familiarity with adult learning principles and government training frameworks.

(c) Skills

  • Excellent facilitation, presentation, and interpersonal skills.
  • Strong planning and organizational abilities.
  • Ability to develop and deliver technical training content.
  • Analytical skills to evaluate training impact and gaps.

(d) Work Experience

  • Minimum 5 years of experience in a payroll/HR system environment.
  • At least 2 years in a training or coordination role delivering technical or systems training, preferably within the public service.

Job Type:

Full Time

Language Requirements:

English

Salary(per annum):

K56172.00

Job Location:

Waigani

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