Job Description

Department of Personnel Management

Designation : Senior - ICT Hardware Support (Code- DPM 07-4)

Job Description / Responsibilities:

1.  IDENTIFICATION

AGENCY:

PERSONNEL MANAGEMENT

SYS. POSN. NO:

1490000093

REF. NO:

DPM 07-04

OFFICE:

Human Resource Advisory & Compliance Audit

DESIGNATION/CLASSIFICATION: 

Senior-ICT Hardware Support, Grade 14

DIVISION:

Management Information Systems & Support

LOCAL DESIGNATION:

Senior- ICT Hardware Support, Grade 14

BRANCH:

Technical Support Services

REPORTING TO:                      SYS. POS. NO:             REF. NO:

Manager (ICT Infrastructure) 1490000092            DPM 07–03

SECTION:

ICT Hardware Support

LOCATION:

Central Government Office (CGO) Tower A, Waigani

HISTORY OF POSITION

FILE REF.

DATE OF VARIATION

DETAILS

(Agency Reference/File No.)

Structure approved date: 29 March 2016

(Record of how position has changed) No Change

ORG. 01/25

Structure Approved Date:

27th March 2025

Reno, Redes, Revised JD

2.      PURPOSE

  • Provide networking engineering support for LAN/WAN connectivity,
  • Advises on planning, design and implementation, and controls the installation and maintenance of ICT network infrastructure,
  • Contributing towards ensuring that the capacity, reliability and availability of ICT network infrastructure/services meet the requirements of the organization.

3.      DIMENSIONS

  • Budget/Financial Commitments:                       Nil         
  • Staff:                                                                         Two (2) Technical Officers
  • Other:                                                                       Member to ICT society

4.      PRINCIPLE ACCOUNTABILITIES

  • Administration and Maintenance of LAN/WAN  ICT Network infrastructure/services
  • Managing of ICT Projects

5.      MAJOR DUTIES

  • Assembles and configures network components and associated services.
  • Setup and configure network connectivity for PCs, Printers, network devices and Servers
  • Performs network troubleshooting to isolate and diagnose common network problems.
  • Upgrades network devices and software components as required with in the budget.
  • Installs upgrades and configures Active Directory Services (ADS), rights and privileges.
  • Responds to needs and questions of users concerning their access of network resources.
  • Establishes network users, user environments, directories, and security for networks services.
  • Installs and tests necessary Hardware and Software Application.
  • ICT network resource management: troubleshooting using the available resources.
  • Provide own team with a clear direction; delegate work and motivate staff.
  • Project management: plan, monitor and control projects.
  • Organize and coordinates meetings stake holders, internet service providers and service providers.

6.      NATURE AND SCOPE

6.1     WORKING RELATIONSHIP

(a) Internal

  • Manager – Technical Support Services- MIS

(b) External    

  • National Agencies,
  • ICT service providers

6.2      WORK ENVIRONMENT

Technical team leader of the network infrastructures/services team, a LAN/WAN security team member, and a project manager

7.      CONSTRAINTS FRAMEWORK AND BOUNDARIES

 

  • Rules/procedures

 

Code of Conduct and Ethics

Public Service General Orders (GO)

Public Service Management Act

ICT Policy (International Standards)

Financial Management Act
  • Decision

Emerging changes of ICT innovations
  • Recommendations

 

8.      CHALLENGES

9.      QUALIFICATIONS, EXPERIENCES AND SKILLS

(a) Qualifications

  • Graduated from an accredited technical college or university with a bachelor’s degree in Information Technology (BIT)
  • Certification in CISCO products (preferably at CISCO (ICDN1&2) or COMPTIA N plus)
  • Certification in VMWare virtualization
  • Certificate in Project Management
  • Certification in MS Exchange Environment

(b) Knowledge

  • Thorough knowledge at expert level of LAN technologies (switches, routers, wireless and firewalls)
  • Advanced knowledge of large-scale LAN/WAN switching and routing implementation and operation with specific knowledge of VLAN, VPN;
  • Knowledge of LAN traffic management techniques;
  • Thorough knowledge of IT infrastructure, TCP/IP, networking and information system security principles, practices and technologies;
  • Understanding of core Internet routing protocols and services;
  • Knowledge of intrusion detection systems and intrusion prevention system technology;

(c) Skills

  • Leadership and management skills: demonstrated ability to lead a team, providing clear direction, motivating staff, managing their performance appropriately and fairly, and dealing with possible conflicts.
  • Problem-solving skills: Ability to identify critical IT issues and propose viable solutions.
  • Interpersonal skills: Ability to interact with customers and colleagues in a courteous and friendly manner and to work in a multicultural environment with sensitivity and respect for diversity.
  • Results-orientation: Ability to set clearly defined objectives, plan activities in a timely way and monitor performance against deadlines and milestones.

(d) Work Experience

  • Experience as a Local Area Network ( LAN/WAN) engineer, these should include five years of hands-on configuration, administration and troubleshooting experience of LAN network switches, routers and firewall devices.
  • Experience in LAN traffic and WAN bandwidth monitoring and shaping tools.
  • Practical experience in information security, including vulnerability testing and security assessments.
  • Experience with the formulation and delivery of IT projects using Prince2 or similar methodologies, including the management of related financial and human resources.
  • Experience and certification in CISCO products (preferably at CISCO (ICD1&2) or COMPTIA N plus)

Job Type:

Full Time

Language Requirements:

English

Salary(per annum):

K46696.00

Job Location:

Waigani

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