Job Description

Department of Personnel Management

Designation : Network Support Officer (Code- DPM 07-5)

Job Description / Responsibilities:

1.  IDENTIFICATION

AGENCY:

PERSONNEL MANAGEMENT

SYS. POSN. NO:

1490000095

REF. NO:

DPM 07-05

OFFICE:

Human Resource Advisory & Compliance Audit

DESIGNATION/CLASSIFICATION: 

Network Support Officer, Grade 12

DIVISION:

Management Information Systems & Support

LOCAL DESIGNATION:

Network Support Officer, Grade 12

BRANCH:

Technical Support Services

REPORTING TO:                          SYS. POS. NO:         REF. NO:

Senior-ICT Hardware Support  1490000093            DPM 07-04

SECTION:

Network Support

LOCATION:

Central Government Office (CGO) Tower A, Waigani

HISTORY OF POSITION

FILE REF.

DATE OF VARIATION

DETAILS

(Agency Reference/File No.)

Structure approved date: 29 March 2019

(Record of how position has changed) No Change

ORG. 1/25

Structure Approved Date:

27th March 2025

Reno, Redes, Reclass, Revised JD

2.      PURPOSE

  • Provide networking engineering support for ICT LAN/MAN/WAN infrastructure
  • Carry out implementation of ICT sustainable and upgrading infrastructure,
  • Contributing towards ensuring that the capacity, reliability and availability of ICT network infrastructure/services meets the requirements of the organization.

3.      DIMENSIONS

  • Budget/Financial Commitments:                       Nil         
  • Staff:                                                                         Nil
  • Other:                                                                       Member to ICT society

4.      PRINCIPLE ACCOUNTABILITIES

  • Administration and Maintenance of ICT LAN/MAN/WAN Networks infrastructure/services

5.      MAJOR DUTIES

  • Assembles and configures network components and associated services.
  • Setup and configure network connectivity for PCs, Printers, network devices and Servers
  • Performs network troubleshooting to isolate and diagnose common network problems.
  • Upgrades network devices and software components as required with in the budget.
  • Installs upgrades and configures Active Directory Services (ADS), rights and privileges.
  • Responds to needs and questions of users concerning their access of network resources.
  • Establishes network users, user environments, directories, and security for networks services.
  • ICT network resource management: troubleshooting using the available resources.
  • Support HR COnNECT – Rollout of GoPNG Integrated HR/Payroll System for Provincial Administrations, Provincial Health Authority (PHA) and General Hospitals

6.      NATURE AND SCOPE

6.1     WORKING RELATIONSHIP

(a) Internal

  • Manager – Technical Support Services- MIS

(b) External

  • National Agencies,
  • ICT Service providers

6.2      WORK ENVIRONMENT

  • To be truthful and honest in performing duties to be best of your ability
  • To be a trustworthy officer, worthy of the trust of colleagues
  • Understands the value of working in teams and in the carriage of interaction with fellow officers communicates and associates with fellow officers without any trace of distrust, and/or any form of prejudice
  • To protect and uphold at all times the integrity, the dignity and status of the Department of Personnel Management and the State

7.      CONSTRAINTS FRAMEWORK AND BOUNDARIES

 

  • Rules/procedures

 

Code of Conduct and Ethics

Public Service General Orders (GO)

Public Service Management Act

ICT Policy (International Standards)

Financial Management Act (FMC)
  • Decision

Emerging changes of ICT innovations
  • Recommendations

 

8.      CHALLENGES

  • Staying up to date with current technologies, technical solutions and best practices due to inevitable changes/improvements in IT
  • Maintaining and improving current Disaster Recovery Plans and Procedures
  • Effectively managing and co-coordinating the team’s tasks and subordinates to ensure desired outcomes delivered.

9.      QUALIFICATIONS, EXPERIENCES AND SKILLS

(a) Qualifications

  • Graduated from an accredited technical college or University with a Bachelor’s degree/Diploma in Information Technology (BIT)
  • Certification in CISCO products (preferably at CISCO (ICDN1&2) or COMPTIA N+
  • Certification in VMWare virtualization
  • Certificate in Project Management
  • Certification in MS Exchange Environment

(b) Knowledge

  • Knowledgeable of LAN/WAN network topologies and  technologies (switches, routers, wireless and firewalls)
  • Advanced knowledge of large scale LAN/WAN switching and routing implementation and operation with specific knowledge of VLAN, VPN;
  • Knowledge of LAN traffic management techniques;
  • Thorough knowledge of IT infrastructure, TCP/IP, networking and information system security principles, practices and technologies;
  • Understanding of core Internet routing protocols and services;

(c) Skills

  • Leadership and management skills: demonstrated ability to lead a team, providing clear direction, motivating staff, managing their performance appropriately and fairly, and dealing with possible conflicts.
  • Problem-solving skills: Ability to identify critical IT issues and propose viable solutions.
  • Interpersonal skills: Ability to interact with customers and colleagues in a courteous and friendly manner and to work in a multicultural environment with sensitivity and respect for diversity.
  • Results-orientation: Ability to set clearly defined objectives, plan activities in a timely way and monitor performance against deadlines and milestones.

(d) Work Experience

  • Experience as a LAN/WAN engineer, these should include five (5) years of hands-on configuration, administration and troubleshooting experience of Network Switches, Routers and firewall devices.
  • Experience in ICT Network traffic, bandwidth, monitoring and reporting tools.
  • Practical experience in information security, including vulnerability testing and security assessments.
  • Experience with the formulation and delivery of IT projects

Job Type:

Full Time

Language Requirements:

English

Salary(per annum):

K40324.00

Job Location:

Waigani

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