Designation : Network Support Officer (Code- DPM 07-5)
Job Description / Responsibilities:
1. IDENTIFICATION
AGENCY:
PERSONNEL MANAGEMENT
SYS. POSN. NO:
1490000095
REF. NO:
DPM 07-05
OFFICE:
Human Resource Advisory & Compliance Audit
DESIGNATION/CLASSIFICATION:
Network Support Officer, Grade 12
DIVISION:
Management Information Systems & Support
LOCAL DESIGNATION:
Network Support Officer, Grade 12
BRANCH:
Technical Support Services
REPORTING TO: SYS. POS. NO: REF. NO:
Senior-ICT Hardware Support 1490000093 DPM 07-04
SECTION:
Network Support
LOCATION:
Central Government Office (CGO) Tower A, Waigani
HISTORY OF POSITION
FILE REF.
DATE OF VARIATION
DETAILS
(Agency Reference/File No.)
Structure approved date: 29 March 2019
(Record of how position has changed) No Change
ORG. 1/25
Structure Approved Date:
27th March 2025
Reno, Redes, Reclass, Revised JD
2. PURPOSE
Provide networking engineering support for ICT LAN/MAN/WAN infrastructure
Carry out implementation of ICT sustainable and upgrading infrastructure,
Contributing towards ensuring that the capacity, reliability and availability of ICT network infrastructure/services meets the requirements of the organization.
3. DIMENSIONS
Budget/Financial Commitments: Nil
Staff: Nil
Other: Member to ICT society
4. PRINCIPLE ACCOUNTABILITIES
Administration and Maintenance of ICT LAN/MAN/WAN Networks infrastructure/services
5. MAJOR DUTIES
Assembles and configures network components and associated services.
Setup and configure network connectivity for PCs, Printers, network devices and Servers
Performs network troubleshooting to isolate and diagnose common network problems.
Upgrades network devices and software components as required with in the budget.
Installs upgrades and configures Active Directory Services (ADS), rights and privileges.
Responds to needs and questions of users concerning their access of network resources.
Establishes network users, user environments, directories, and security for networks services.
ICT network resource management: troubleshooting using the available resources.
Support HR COnNECT – Rollout of GoPNG Integrated HR/Payroll System for Provincial Administrations, Provincial Health Authority (PHA) and General Hospitals
6. NATURE AND SCOPE
6.1 WORKING RELATIONSHIP
(a) Internal
Manager – Technical Support Services- MIS
(b) External
National Agencies,
ICT Service providers
6.2 WORK ENVIRONMENT
To be truthful and honest in performing duties to be best of your ability
To be a trustworthy officer, worthy of the trust of colleagues
Understands the value of working in teams and in the carriage of interaction with fellow officers communicates and associates with fellow officers without any trace of distrust, and/or any form of prejudice
To protect and uphold at all times the integrity, the dignity and status of the Department of Personnel Management and the State
7. CONSTRAINTS FRAMEWORK AND BOUNDARIES
Rules/procedures
Code of Conduct and Ethics
Public Service General Orders (GO)
Public Service Management Act
ICT Policy (International Standards)
Financial Management Act (FMC)
Decision
Emerging changes of ICT innovations
Recommendations
8. CHALLENGES
Staying up to date with current technologies, technical solutions and best practices due to inevitable changes/improvements in IT
Maintaining and improving current Disaster Recovery Plans and Procedures
Effectively managing and co-coordinating the team’s tasks and subordinates to ensure desired outcomes delivered.
9. QUALIFICATIONS, EXPERIENCES AND SKILLS
(a) Qualifications
Graduated from an accredited technical college or University with a Bachelor’s degree/Diploma in Information Technology (BIT)
Certification in CISCO products (preferably at CISCO (ICDN1&2) or COMPTIA N+
Certification in VMWare virtualization
Certificate in Project Management
Certification in MS Exchange Environment
(b) Knowledge
Knowledgeable of LAN/WAN network topologies and technologies (switches, routers, wireless and firewalls)
Advanced knowledge of large scale LAN/WAN switching and routing implementation and operation with specific knowledge of VLAN, VPN;
Knowledge of LAN traffic management techniques;
Thorough knowledge of IT infrastructure, TCP/IP, networking and information system security principles, practices and technologies;
Understanding of core Internet routing protocols and services;
(c) Skills
Leadership and management skills:demonstrated ability to lead a team, providing clear direction, motivating staff, managing their performance appropriately and fairly, and dealing with possible conflicts.
Problem-solving skills: Ability to identify critical IT issues and propose viable solutions.
Interpersonal skills: Ability to interact with customers and colleagues in a courteous and friendly manner and to work in a multicultural environment with sensitivity and respect for diversity.
Results-orientation: Ability to set clearly defined objectives, plan activities in a timely way and monitor performance against deadlines and milestones.
(d) Work Experience
Experience as a LAN/WAN engineer, these should include five (5) years of hands-on configuration, administration and troubleshooting experience of Network Switches, Routers and firewall devices.
Experience in ICT Network traffic, bandwidth, monitoring and reporting tools.
Practical experience in information security, including vulnerability testing and security assessments.
Experience with the formulation and delivery of IT projects