Designation : Systems Administration (Code- DPM 07-8)
Job Description / Responsibilities:
1. IDENTIFICATION
AGENCY:
PERSONNEL MANAGEMENT
SYS. POSN. NO:
1490000098
REF. NO:
DPM 07 - 08
OFFICE:
Human Resource Advisory & Compliance Audit
DESIGNATION/CLASSIFICATION:
Systems Administration, Grade 12
DIVISION:
Management Information Systems & Support Services
LOCAL DESIGNATION:
Systems Administration, Grade 12
BRANCH:
Technical Support Services
REPORTING TO: SYS. POS. NO: REF. NO:
Snr-ICT Hardware Support 1490000093 DPM 07 - 04
SECTION:
Systems Administration
LOCATION:
Central Government Office, Waigani
HISTORY OF POSITION
FILE REF.
DATE OF VARIATION
DETAILS
(Agency Reference/File No.)
Impl:6-2-2
Structure approved date: 29 March 2016
(Record of how position has changed) No Change
ORG. 1/2025
Structure Approved Date:
27th March 2025
Reno, Redes, Revised JD
2. PURPOSE
Support the operational activities of the ICT Software’s and inventory of ICT assets.
To ensure that the level of customer service is align with the business’ requirements and provide implementation and maintenance reports to Manager – TSS and works closely with the Technical Support Services team as required.
To provide technical support on MS Software, Tools Application purchase and upgrades. Co-ordinate and provide assistance on inventory of ICT assets.
3. DIMENSIONS
Budget/Financial Commitments: Nil
Staff: Nil
Other: Member to ICT society
4. PRINCIPLE ACCOUNTABILITIES
Smooth Operation of Desktop, Notebook Computers, UPS, Printers(change)
User support with MS Software Applications, Servers,
Responsible for ensuring the smooth day to day running of the Telephone Extension, VoIP Application
Carries out fault finding and problem solving on software and VoIP issues and passes more complex faults and requests to Service Providers (Telikom, iNET, Digicel, IGIS)
5. MAJOR DUTIES
Manage and Administer Fixed-Asset-Registry-Management (FARMS) Systems
Administer new records of newly purchase of IT Assets and provide reports
Recommends or performs minor remedial actions to correct problems.
Provides monthly reports on ICT Assets updates, status, and expenditure information to management.
Support and provide Board-of-Survey (BOS) and recommends for disposal of obsolete assets
6. NATURE AND SCOPE
Effectively manage and coordinate Department’s Information and Communication Technology (ICT) assets
6.1 WORKING RELATIONSHIP
(a) Internal
Manager – Technical Support Services and Executive Manager – MIS
(b) External
Liaison with IT suppliers and vendors
Service Providers (Telikom, Digicel, iNet, IGIS)
Liaison with other government department for projects. (e.g. VoIP networking)
6.2 WORK ENVIRONMENT
To be truthful and honest in performing duties to be best of your ability
To be a trustworthy officer, worthy of the trust of colleagues
Understands the value of working in teams and in the carriage of interaction with fellow officers communicates and associates with fellow officers without any trace of distrust, and/or any form of prejudice
To protect and uphold at all times the integrity, the dignity and status of the Department of Personnel Management and the State
7. CONSTRAINTS FRAMEWORK AND BOUNDARIES
Rules/procedures
Code of Conduct and Ethics
Public Service General Orders (GO)
Public Service Management Act
ICT Policy (International Standards)
Decision
Emerging changes of ICT innovations
Recommendations
8. CHALLENGES
To make sure ICT assets are recorded and provide information for monthly reports, budgeting, B-O-S and disposal of assets
9. QUALIFICATIONS, EXPERIENCES AND SKILLS
(a) Qualifications
Graduated from an accredited technical college with Diploma or University with bachelor’s degree in Hardware Supplies or Information Technology
(b) Knowledge
Wide range of information and communications technology and systems
Good working knowledge of Operation Systems (Windows XP, 7, 8, &10,) LAN/MAN/WAN Networking.
Broad knowledge of general current ICT Software’s and Databases (MS Access, Oracle, FARMS System).
(c) Skills
Strong oral and written communications skills
Configuration, troubleshooting and installation of Database Systems (MS Access, Oracle, FARMS System).
Leadership, Supervision and mentoring skills
Purchase and Procurement
(d) Work Experience
Minimum of five (5) years professional experience with database management
At least three (3) years on the similar job with ICT assets purchase, procurement, and conduct for disposal