Job Description

Department of Personnel Management

Designation : Senior System Administrator (Code- DPM 07-9)

Job Description / Responsibilities:

1.  IDENTIFICATION

AGENCY:

PERSONNEL MANAGEMENT

SYS. POSN. NO:

1490000099

REF. NO:

DPM 07 - 09

OFFICE:

Human Resource Advisory & Compliance Audit

DESIGNATION/CLASSIFICATION: 

Snr Systems Administrator, Grade 14

DIVISION:

Management Information Systems & Support Services

LOCAL DESIGNATION:

Snr Systems Administrator, Grade 14

 

BRANCH:

Technical Support Services

REPORTING TO:                          SYS. POS. NO:         REF. NO:

Manager (ICT Infrastructure)   1490000092            DPM 07 - 03

SECTION:

Systems Administration

LOCATION:

Central Government Office, Waigani

HISTORY OF POSITION

FILE REF.

DATE OF VARIATION

DETAILS

(Agency Reference/File No.)

Impl:6-2-2

 

Structure approved date: 29 March 2016

(Record of how position has changed) No Change

ORG. 1/2025

27/03/2025

Reno, Redes, Revised JD

2.      PURPOSE

  • Plan and manage the operational activities of the IT & Helpdesk team, ensuring that the level of customer service is aligned with the business’ requirements. To ensure the Head of IT Infrastructure and works closely with the infrastructure team as required.
  • To provide technical advice on IBM Hardware purchase and upgrades. Co-ordinate and provide assistance on helpdesk IT related issues.
  • Provide secure and reliable network infrastructure and communication systems
  • Provide oversight on WAN/LAN, wireless networks, internet services, telephony, firewalls and unified communication across the organization

3.      DIMENSIONS

  • Budget/Financial Commitments:                Nil         
  • Staff:                                                                 2 Technical Officers
  • Other:                                                               Member to ICT society

4.      PRINCIPLE ACCOUNTABILITIES

  • Smooth Operation of Desktop, Notebook Computers, UPS, Printers(change)
  • User support with MS Software Applications, Servers,
  • Responsible for ensuring the smooth day to day running of the IT Service Desk,
  • Carries out faulty finding and problem solving on software and hardware issues and passes more complex faults and requests to the IT Operations Manager (Services) or other relevant resource.
  • Sets up and installs replacement IT equipment in line with three (3) years replacement policy.
  • Carries out other administrative duties including user creation, password resetting and other related duties.
  • Monitors and administer data/file backups and weekly/monthly/yearly.
  • Ensures systems are kept up to date with systems patch and antivirus updates.
  • Checks Spam logs and relevant notifications where required.
  • Responsible for maintaining the IT Asset Database.
  • Represents the department where required.
  • Responsible for following established IT processes and supporting new ones.

5.      MAJOR DUTIES

  • Research and provide recommendations on IBM Hardware purchase, replacement and upgrades.
  • Co-ordinate HR COnNECT – Rollout of GoPNG Integrated HR/Payroll System for Provincial Administrations, Provincial Health Authority (PHA) and General Hospitals. (this needs to be removed as this position no longer supports payroll)
  • Responds to users request concerning IT related issues
  • Provide user support on Hardware devices, software, and manuals.
  • Coordinates activities with help desk, network services, or other information systems groups.
  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
  • Replaces defective or inadequate Hardware and software packages.
  • First point of support for IT Service Desk staff.
  • Initial escalation point for all user requests.
  • Carries out first line support for all aspects of the Departments IT infrastructure on all sites in person, on the phone and via remote connection.
  • Upgrading current computer equipment and maximizing compatibility with new software
  • Other duties as directed
  • Design and oversee the production of computer hardware equipment.
  • Test and re-test parts to ensure they work properly, Identify and isolate defects.
  • Identify and isolate defects.
  • Design and develop the software systems that control computers.
  • Design and test circuits and other electronic components.
  • Test work and refine processes.
  • Integrate components into the final design.
  • Evaluate the effectiveness of the design and change if necessary.
  • Estimate cost, reliability, and safety factors.
  • Use computers extensively to produce and analyse designs.
  • Generate specifications for parts.
  • Control the efficiency of processes.
  • Supervise technicians and other engineers during development phase.
  • Build, test and modify product prototypes.
  • Analyse information and recommend appropriate hardware to users.
  • Design support peripherals, including central processing units (CPUs), support logic, microprocessors, integrated circuits, and printers and disk drives.
  • Specify power supply requirements and configuration.
  • Retrieve data for analysis of system capabilities.

6.      NATURE AND SCOPE

  • Effectively manage and coordinate the ICT infrastructure and the smooth operations of ICT Systems.

6.1     WORKING RELATIONSHIP

(a) Internal

  • Coordinate and ensures high quality services are provided to internal and external users through the development and maintenance of robust IT policies and procedures by reporting to:
  • Manager – Technical Support Services and Executive Manager – MIS
  • Responsible to IT  Manager (Technical Services)
  • Lead the team of IT Service Desk Analysts
  • Point of contact for IT areas solutions and support all staff experiencing IT problems

(b) External

  • Liaison with IT suppliers and vendors
  • Internet Service Provider (ISP)
  • Liaison with other government department for projects.

6.2      WORK ENVIRONMENT

  • The position is very technical and specialist that are capable with more than five (5) years of experience in Information technology and computer science qualifies to the position.
  • This is a technical working environment in an office requires travelling for on-site job when projects are required on site (HR-COnNECT etc…)

7.      CONSTRAINTS FRAMEWORK AND BOUNDARIES

 

  • Rules/procedures

 

Code of Conduct and Ethics

Public Service General Orders (GO)

Public Service Management Act

ICT Policy (International Standards)

Financial Management Act (FMC)
  • Decision

Emerging changes of ICT innovations
  • Recommendations

 

8.      CHALLENGES

  • The challenge of the position is to make sure that all ICT infrastructures are operational (hardware and software).
  • Coordinate and ensures quality services are provided to internal and external users through the sustainable and maintenance of robust Information Technology (IT).

9.      QUALIFICATIONS, EXPERIENCES AND SKILLS

(a) Qualifications

  • Grade twelve (12) certificate or completion of Adults/Matriculation studies
  • Graduated from an accredited technical college or university with a Diploma or bachelor’s degree in Information Technology
  • Certification in Electronics and Hardware Troubleshooting
  • Certification in CompTIA+, CompTIA Network +, CCNA
  • Certification in Project Management
  • Applicants who do not possess the required education may substitute professional experience of a minimum of five years preferably in Cisco and/or Microsoft products

(b) Knowledge

  • Wide range of information and communications technology and systems
  • IBM Hardware and Software systems proven by professional experience of no les then five years
  • Good working knowledge of Windows XP,7,8,&10, LAN/WAN Networking, Microsoft Office Suite, Microsoft Exchange and Active Directory.
  • Broad knowledge of general current IT issues.

(c) Skills

  • Qualities of being truthfulness and trustworthiness
  • Strong leadership skills particularly in a dynamic environment with daily customer interaction
  • Strong oral and written communications skills
  • Configuration, troubleshooting and installation of Cisco and Microsoft products and systems
  • Leadership, supervision and mentoring skills
  • Skills in Electronics testing and Analytical
  • Experiential learning skills

(d) Work Experience

  • Minimum of five (5) years professional experience within a comparable size establishment, especially in midrange to high end systems
  • Good working knowledge and experience of maintaining current IT hardware, desktops, laptops and associated peripherals.
  • Experience in troubleshooting IBM, Dell, HP and Sun Microsystems

Job Type:

Full Time

Language Requirements:

English

Salary(per annum):

K46696.00

Job Location:

Waigani

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